RF-SMART Blog

RF-SMART Blog

2018 Customer Support Training Sessions

By Casey Rebman on Monday, October 10, 2018

Posted under: Implementation + Support

We are excited about our 2018 Customer Training Series. Once a month, our support team will explore RF-SMART functionality and cover hot topics that many of you are curious about, like printer troubleshooting. 

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Going Beyond Barcoding - Helping Our Customers Expand Their Impact

By Zahni Thuzar on Monday, August 08, 2016

Posted under: Culture, Implementation + Support

At RF-SMART, we strive to earn and keep the trust of those we do business with – in fact, it’s one of our main Principles. One way we’re working to show our Customers that we’ve got their back is our RF-SMART Vision Levels: Helping our customers go from doing the right things, to doing things right. We sat down with RF-SMART CEO Michael Morales to hear more on this vision and his thoughts on how it helps create an ever-expanding impact.

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Customer Success: 4 Reasons To Automate Manual Warehouse Processes

By Cap Mewborne on Thursday, June 06, 2016

Posted under: Implementation + Support, NetSuite

BarProducts.com is a leading online retailer for bartending and bar supplies, and in the words of their COO, is the perfect example of “a business who came from an old way of doing things to quickly catching up to the forefront of warehouse management.” 

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What’s Behind our Proactive Customer Support Initiatives?

By Holli Anderson on Friday, November 11, 2015

Posted under: Implementation + Support

If you’re a RF-SMART customer, you might have heard from our support team this year on ways we can help YOU. But what’s the catch? Our mission statement, “We exist to transform customers and change lives,” isn’t just framed up on the wall in our lobby, we mean it. It’s a living, breathing mantra that manifests itself throughout the company, including our customer support department. 

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Customer Success: NetSuite Retail Inventory Management

By Holli Anderson on Friday, April 04, 2015

Posted under: NetSuite, Implementation + Support

Planet Dog is a leading global distributor of premium, non-toxic and recyclable dog products. With multiple business channels and continued growth, Planet Dog recognized the need for a retail inventory management solution. After evaluating multiple options, Planet Dog chose RF-SMART to meet this need.

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Changing Lives … One RF-SMART Customer Support Issue at a Time

By Jodi Nuszkowski on Tuesday, March 03, 2014

Posted under: Implementation + Support, Culture

RF-SMART's company mission is “We exist to transform customers and change lives.” But how does that translate to customer support?

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How to Make Sure Your NetSuite SuiteApp Implementation is a Train Wreck

By Jodi Nuszkowski on Friday, February 02, 2014

Posted under: NetSuite, Implementation + Support

Many of you have been asking, “Hey! What do I need to do to guarantee my next implementation will go sour?”

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RF-SMART Support Team: The Happy Gilmore of Software Support

By Jodi Nuszkowski on Thursday, October 10, 2013

Posted under: Implementation + Support

We recently sat down with one of our Senior Software Support Engineers (a fancy way of saying the guy who helps our customers solve complex problems), and we wanted to pass on the inside scoop on our RF-SMART support team’s approach to problem solving.

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