2019 Customer Support Training Sessions

Casey Rebman Walker
By Casey Rebman Walker on Monday, December 12, 2018

Posted under: Implementation + Support

In 2018, we had over 400 customers attend our monthly Customer Training webinars. We want you to get the most out of your RF-SMART investment, so we are excited to continue this initiative in 2019. Once a month, our support team will explore RF-SMART functionality and cover hot topics that come up from support tickets.

As a valued customer, you’ll want to make time for these 30-minute sessions to expand your RF-SMART knowledge. New sessions will occur the last Wednesday of every month. Check back often for updated dates and topics.

2019 Support Webinar Series

Register below for open sessions:

JANUARY: Introduction to Customer Success & Support

Once you go live with RF-SMART, we have a dedicated team to support you and ensure you are successful with the product. This webinar will introduce our Customer Success and Support team.

  • What is the purpose of the CS&S team and how it can help you
  • What is included in your support? Clarity around billable and non-billable services 
  • Overview of Customer Resources like Knowledge Base and Documentation

January 30th at 2pm EST


FEBRUARY: NetSuite Picking Overview

Empower your super users with the information they will need for using RF-SMART picking functionality. We know picking often provides the most ROI for our customers. This webinar will cover:

  • What is the best picking function for your business process
  • Advantages and disadvantages of picked bins and real-time bin transfers 
  • How to print packing slips and labels

February 27th at 2pm EST


MARCH: NetSuite Receiving and Bin Putaway Overview

Empower your super users with the information they will need for using RF-SMART receiving and bin putaway functionality. This is the first step in your warehousing process to make sure your inventory is in the correct location. This webinar will cover:

  • How to easily transfer product from receiving bin to the correct shelf bins
  • How to assign preferred bins during transfers 
  • How to print product labels while receiving

March 27th at 2pm EST


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